Shipping policy
Where do products ship from?
All products are assembled with care onsite at our climate-controlled warehouse located in northwest Cincinnati, Ohio.
How are shipping costs calculated?
Shipping charges are based on your order total before product discounts.
Shipping costs are based on the customer's choice for level of shipping service, depending on whether you choose Economy, Expedited, 2nd Day or Next Day service. Also, shipping is charged per recipient address. If you wish to ship items to multiple addresses, please download and use our multiple shipping address form.
We are pleased to ship all products to the United States and Canada. We ship wrappers, stickers, tins, and other non-food items by International Express Mail (EMS) or Priority Mail to Australia, Mexico and United Kingdom, but cannot guarantee delivery by any certain date.
Delivery Times
Drivers deliver between 8 am – 8 pm to residential addresses. Deliveries to businesses are made during posted business hours.
Pick Up at a UPS Office Location
UPS offers the convenient option of having your package held for pick up at a UPS Office retail location. These locations are often open late so this can be a great option if you won’t be home. Keep in mind that chocolate and other candies can be affected by the heat.
Shipping to Multiple Locations
We are happy to ship gift items or candy to multiple destinations. For 4+ locations download our Multiple Recipient Excel form. Send us your completed form, and we’ll return an emailed shipping quote within 24 business hours. We’ll do the rest!
Processing & shipping charges are per recipient location and based on merchandise value. Checking addresses carefully ensures timely delivery. Additional charges apply when an address is incomplete or incorrect. For less than 4 locations, please enter as separate orders through our website.
Military and PO Box Deliveries
We're happy to ship to APO/FPO military destinations and PO Box addresses. Limited tracking and delivery information is available. Transit times range from 2 to 7 business days within the contiguous U.S. Please allow an additional 1-2 weeks for delivery to overseas military destinations, or U.S. outlying areas of Guam, Puerto Rico and the US Virgin Islands.
Due to the extended transit times with this service, our ice-packaging for warm weather is not available. Consider purchasing wrappers only when temperatures exceed 75 degrees.
Third Party Billing
If you'd like to bill shipping charges to your personal or business UPS account, contact us with the details of what you’d like to order and we’ll return a quote quickly.
HOT WEATHER SHIPPING
Some candies and sweets are sensitive to hotter temperatures in the spring, summer and fall months. Chocolate, marshmallow and gummi or jelly candies may melt or get sticky in hot or humid environments. While this may be perfect for fondue, it’s not for your candy order. So, to ensure your product arrives in great condition, “Heat Sensitive”* items will have shipping restrictions during hot weather months. When ordering, keep the following in mind:
- Temperatures differ from state to state, so shipping restrictions may be in effect for some states but not others.
- Your order is being shipped from our temperature-controlled location in northern Cincinnati, Ohio. We check to ensure your order is of perfect quality prior to sealing the package for shipment. However, we cannot guarantee that your candy will arrive in the same perfect condition. For this reason, we do not provide refunds or replacements of product damaged by high temperatures.
- If your order contains a heat-sensitive item, Economy shipping will not be offered as an option due to the longer time in transit.
- Heat Sensitive items will be noted on the item description page on the website in the bullets.